Is this Zazil-ha hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Zazil-ha hotel?

Check-in time for Zazil-ha hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Zazil-ha hotel have a swimming pool?

Yes, this Zazil-ha hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zazil-ha hotel?

Best-rates for the Zazil-ha hotel starts from $95 per night with includes Parking, Pool, TV, Balcony/Terrace, Security/Safety, Internet, Wheelchair Accessible, Spa, Restaurant, Guest Services, Air Conditioner, Wellness Facilities, Breakfast, Kitchen, Accessibility, Sports/Activities, Bedding/Linens, Bar, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Zazil-ha hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zazil-ha hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zazil-ha hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zazil-ha hotel?

Based on the information reported by the owner or manager, the Zazil-ha hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zazil-ha hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

IT Boutique Hotel & Restaurant | Hotel in Playa del Carmen

| 8.6 (446 Reviews) | 1 Bathroom

Zazil-ha Hotel | IT Boutique Hotel & Restaurant

Hotel in Zazil-ha, Playa del Carmen

Hotel with 2 restaurants, 6-minute walk to Playa del Carmen Main Beach
This smoke-free hotel features 2 restaurants, an outdoor pool, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a rooftop terrace, and a coffee shop/cafe are onsite.
Change of towels is available on request.
IT Boutique Hotel & Restaurant offers 24 air-conditioned accommodations with espresso makers and safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers and bathrobes.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Breakfast

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shampoo

Bathrobes

Private bathroom

Towels

Hair dryer (on request)

Toilet paper

Shower

Soap

Bedroom

Premium bedding

Hypo-allergenic bedding

Air conditioning

Bed sheets

Iron/ironing board (on request)

Free local calls

Electrical adapters/chargers

Desk chair

Safe

Phone

Guidebooks/recommendations

Breakfast

2 restaurants and 1 coffee shop/cafe

Cooked-to-order breakfast available for a fee daily 8:00 AM–noon: MXN 220 per person

Room service available

1 poolside bar and 1 bar

Espresso maker

Parking

Free secured, covered self parking on site

Accessibility

Elevator

Well-lit path to entrance

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible registration desk

Wheelchair-accessible pool

Tile flooring in room

Lever door handles

Wheelchair-accessible lounge

Elevator door width (inches): 47

Wheelchair accessible (may have limitations)

Wheelchair-accessible restaurant

Wheelchair-accessible registration desk height (inches): 24

Smooth flooring in public areas

Activities

Health/beauty spa

Theme parks

Beach access

Outdoor pool

Beach yoga

Spa services

Entertainment

Cable channels

Flat-screen TV

General

Elevator

Front-desk safe

Spanish

English

Smoke-free property

Guest Services

Outdoor pool

Change of bedsheets (on request)

Concierge services

Daily housekeeping

Tour/ticket assistance

Change of towels (on request)

Luggage storage

Multilingual staff

Wedding services

24-hour front desk

Porter/bellhop

Internet

In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Pool sun loungers

Rooftop terrace

Nature reserve

Outdoor furniture

Spa

Massage - deep-tissue

Massage - sports

Massage - hot stone

Massage - Swedish

Body treatments

Aromatherapy

Body wraps

Body scrubs

Facials

Policies

Check-in

Check-in start time: 3 pm; check-in end time: midnight contactless check-in available late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available

Child Policy

Children 17 and younger are not allowed at this property. all guests older than 17 are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Fee for cooked-to-order breakfast: approximately mxn 220 per person the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Kenneth

Oct 22, 2025 09:44:21 PM

Review Score: 10

Summary: Great location

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Plus Room Size: 377 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Ping - 11, Square feet - 377, Square meters - 35, Bed count minimum 1, Bed count maximum 1, City view
Premium Room, 2 Queen Beds, Balcony Room Size: 388 square feet m² 2 Queen Beds	General Number of living rooms 0, Minibar, Number of bedrooms - 0, Ping - 11, Laptop-friendly workspace, Square meters - 36, Square feet - 388, Balcony or patio, Desk, Balcony, Bed count minimum 2, City view, Bed count maximum 2
Deluxe Room Room Size: 344 square feet m² 1 King Bed	General Square meters - 32, Number of living rooms 0, Number of bedrooms - 0, Square feet - 344, Bed count minimum 1, Resort view, Bed count maximum 1, Ping - 10
Suite with Balcony Room Size: 388 square feet m² 1 King Bed	General Number of living rooms 0, Minibar, Number of bedrooms - 0, Ping - 11, Room and bed type depend on availability check-in, Square meters - 36, Square feet - 388, Balcony or patio, Desk, Balcony, Bed count minimum 1, Bed count maximum 1, City view
Premium Room, Balcony Room Size: 377 square feet m² 1 King Bed	General Number of living rooms 0, Balcony or patio, Minibar, Number of bedrooms - 0, Ping - 11, Balcony, Square feet - 377, Square meters - 35, Bed count minimum 1, Bed count maximum 1, City view