Is this De La Merced hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the De La Merced hotel have a swimming pool?

No, this De La Merced hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in De La Merced hotel?

Best-rates for the De La Merced hotel starts from $170 per night with includes Wheelchair Accessible, Bedding/Linens, Child Friendly, Guest Services, Business Services, Spa, Toiletries, TV, Accessibility, Security/Safety, Internet, Laundry, Parking, Wellness Facilities, Hot Tub with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is De La Merced hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the De La Merced hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the De La Merced hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the De La Merced hotel?

Based on the information reported by the owner or manager, the De La Merced hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for De La Merced hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Casa del Alma Hotel Boutique & Spa | Hotel in San Cristóbal de las Casas

| 9.6 (316 Reviews) | 1 Bathroom

De La Merced Hotel | Casa del Alma Hotel Boutique & Spa

Hotel in De La Merced, San Cristóbal de las Casas

Beaux Arts hotel with a full-service spa and a health club
This smoke-free hotel features a full-service spa, a health club, and a sauna. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, massage/treatment rooms, and conference space.
Casa del Alma Hotel Boutique & Spa offers 27 accommodations with safes and bathrobes. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

This San Cristóbal de las Casas hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club and a sauna.

Amenities

Parking

Wheelchair Accessible

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Toiletries

Guest Services

Child Friendly

Hot Tub

Internet

Laundry

Facility Overview

Bathrooms

Bathrobes

Designer toiletries

Hair dryer

Towels

Shower

Bedroom

Egyptian cotton sheets

Pillow-top mattress

Down comforter

Premium bedding

Bed sheets

Rollaway/extra beds (surcharge)

Connecting rooms available

Soundproofing

Individually furnished

Desk

Iron/ironing board

Individually decorated

Separate sitting area

Safe

Phone

Parking

Limited onsite parking

24-hour roundtrip airport shuttle (surcharge)

Free self parking on site

Airport shuttle on request

Accessibility

Elevator

Well-lit path to entrance

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible spa

Wheelchair-accessible fitness center

Wheelchairs available on site

Wheelchair-accessible lounge

Elevator door width (inches): 24

Wheelchair accessible (may have limitations)

Wheelchair-accessible restaurant

Front entrance ramp

Wheelchair-accessible path to elevator

Activities

Steam room

Fitness center

Full-service spa

Sauna

Entertainment

Cable channels

42-inch LCD TV

General

Meeting room

Conference center (409 square feet of space)

Elevator

Front-desk safe

Banquet hall

Spanish

English

Smoke-free property

Guest Services

Rollaway/extra beds (surcharge)

Soundproofed rooms

Concierge services

Daily housekeeping

Tour/ticket assistance

Luggage storage

Multilingual staff

Wedding services

24-hour front desk

Porter/bellhop

Internet

Available in some public areas: Free WiFi and wired Internet

Available in all rooms: Free WiFi and wired Internet

Spa

Spa open daily

Massage - sports

Hot tub

Massage - hot stone

Massage - Swedish

Sauna

Aromatherapy

Couples treatment room(s)

Massage/treatment rooms

3 treatment rooms

Steam room

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 11:30 pm contactless check-in available early check-in subject to availability express check-in available minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available express check-out available

Child Policy

Children are welcome. kids stay free! up to 2 children 11 years old and younger stay free when using existing bedding. rollaway/extra beds are available for mxn 450 per night. cribs (infant beds) are not available.

Payment Policy

Airport shuttle fee: mxn 2400 per vehicle (roundtrip, maximum occupancy 3) rollaway bed fee: mxn 450 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Anders

Nov 24, 2025 09:05:47 AM

Review Score: 8

Summary: Rooms are really nice, spacious and clean. Not a big fan of the carpet, but that is just a personal opinion. The hotel is really beautiful inside and the hotel staff is very friendly. But the restaurant staff are a bit weird and I never felt quite welcome, one day I was told only one cup of coffee was included in the breakfast (which is quite weird for a 4 star hotel) but then suddenly it wasn't ? Perfect location near the center but still nice and quiet.

See All Reviews

Room Arrangement

Room Info	Facilities
Suite (Master) Room Size: m² 1 King Bed	General Private bathroom, Number of bedrooms - 1, Wardrobe or closet, Bed count minimum 1, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 2, Bed count maximum 1
Junior Suite Room Size: m² 1 King Bed	General Private bathroom, Number of bedrooms - 1, Wardrobe or closet, Bed count minimum 1, Extra bed count 1, Number of living rooms 1, Bed count maximum 1, Number of bathrooms - 1
Suite, 2 Double Beds Room Size: m² 2 Double Beds	General Number of living rooms 0, Private bathroom, Number of bedrooms - 1, Wardrobe or closet, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Suite, 1 King Bed Room Size: m² 1 King Bed	General Number of living rooms 0, Private bathroom, Number of bedrooms - 1, Wardrobe or closet, Wheelchair accessible, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1, Lowered peephole/view port in door